cow88 Privacy Policy – How Your Data Is Collected and Protected

When you register an account on cow88, we collect personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and the payment account details you use for deposits and withdrawals. We also collect technical data automatically when you use the platform, such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall user experience. You are not required to provide more information than what is asked during registration, and we will never request sensitive data such as passwords via email or chat. All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need.

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals, verify your identity, and provide customer support when needed. We also use your information to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations. From time to time, we may use your contact details to send you important account-related notifications, such as transaction confirmations or security alerts — these communications are not optional as they are necessary for account operation. We do not use your personal data for unsolicited marketing without your explicit consent, and you may update your communication preferences at any time through your account settings. Your data is never sold to third parties, and it is only shared with service providers who assist in operating the platform under strict confidentiality agreements. Any third-party processors we engage are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law.

cow88 takes the security of your personal information seriously and implements industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. We conduct regular security reviews and maintain internal policies that govern how staff handle personal data. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. Your data is retained for as long as your account remains active and for a reasonable period thereafter as required by law or legitimate business purposes. Once your data is no longer needed, it is securely deleted or anonymised in line with our data retention schedule.

As a registered user of cow88 based in the Philippines, you have specific rights regarding the personal data we hold about you, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to access a copy of the personal information we hold about you at any time by submitting a request through our support channel. You also have the right to request corrections to any inaccurate or incomplete data, and we will process such requests promptly. If you wish to have your personal data deleted, you may request account closure and data erasure, subject to any legal retention obligations that may apply. You have the right to object to the processing of your data for purposes beyond what is strictly necessary for account operation, and to withdraw any consent you have previously given for optional data uses. For any data-related enquiries or to exercise your rights, please reach out to our support team via the contact details listed on the FAQ page. We are committed to responding to all data subject requests within a reasonable timeframe and in full compliance with Philippine data protection law.

cow88 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core platform operations such as keeping you logged in during a session and remembering your preferences, and these cannot be disabled without affecting platform functionality. We may also use analytical cookies to understand how users navigate the platform, which helps us identify areas for improvement and optimise performance for Philippine users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Any data collected through cookies is handled in accordance with the same security and confidentiality standards that apply to all personal information on the platform.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform operations, or applicable Philippine regulations. When material changes are made, the revised policy will be published on this page with an updated effective date, and we may notify you directly if the changes significantly affect how your data is used. We encourage you to review this page periodically so that you remain informed about how cow88 handles your personal information. Your continued use of the platform after any update is posted constitutes your acceptance of the revised policy. If you have questions about any specific provision or a recent change, the FAQ page is the best place to start, and our support team is available to assist with any further concerns.